We're Here to Help — Get in Touch with Charscade

Have a question about an order, need help choosing the perfect product for your cat, or just want to share a photo of your furry companion? We'd love to hear from you. At Charscade, every message matters — because behind every inquiry is a cat owner who cares, and that's exactly the kind of person we're here for.

📧 Email Us

The best way to reach our team is by email. We aim to respond to all inquiries within 1 business day during our operating hours.

Email: support@charscade.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Please note that emails received outside of business hours or on weekends will be responded to on the next available business day. If you don't see our reply in your inbox, please check your spam or junk folder — we always write back!

📦 Order & Tracking Inquiries

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery status at any time.

If you have questions about your order status, estimated delivery time, or have not received your tracking information within 3 business days of placing your order, please contact us at support@charscade.com with your order number and we'll look into it right away.

🔄 Returns & Exchanges

We want you — and your cat — to be completely satisfied with every purchase. If something isn't right, we're committed to making it right. Please reach out to our support team within 30 days of receiving your order and we'll guide you through the return or exchange process.

To help us assist you as quickly as possible, please include the following in your email:

• Your order number
• The name of the product(s) you'd like to return or exchange
• The reason for your return (and a photo if the item arrived damaged)

🐱 Product Questions

Not sure which size harness fits your cat? Wondering which bed material is best for a senior cat with joint issues? Our team is made up of genuine cat enthusiasts who are happy to help you find the perfect match. Don't hesitate to ask — no question is too small when it comes to your cat's comfort and happiness.

💬 Frequently Asked Questions

Before reaching out, you may find a quick answer in our FAQ page, where we've covered the most common questions about ordering, shipping, returns, and product care. It's the fastest way to get the information you need.

🏢 Business Information

Brand: Charscade

Email: support@charscade.com

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Thank you for choosing Charscade. We're grateful for every cat lover who trusts us to be part of their pet care journey — and we promise to always show up for you and your feline family.

— The Charscade Support Team