Shipping & Delivery
Shipping & Delivery
Last Updated: April 2026
At Charscade, we work hard to get your order to you as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process, estimated delivery times, and what to do if something goes wrong.
If you have any questions not covered here, please don’t hesitate to reach out to our support team at support@charscade.com.
📦 Order Processing
All orders are processed within 1–3 business days of payment confirmation. Processing includes order verification, quality inspection, and packaging. Orders placed on weekends or public holidays will begin processing on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 2–5 business days for tracking information to update in the system after dispatch.
🚢 Estimated Delivery Times
Delivery times vary depending on your location. The following estimates apply once your order has been dispatched:
| Region | Estimated Delivery Time |
|---|---|
| United States & Canada | 7 – 18 business days |
| United Kingdom & Europe | 7 – 18 business days |
| Australia & New Zealand | 10 – 20 business days |
| Rest of World | 14 – 25 business days |
Please note that these are estimated delivery windows and may vary due to customs processing, local postal conditions, or high-demand periods such as holidays.
📍 Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can use this number to monitor your delivery status at any time.
Please note that tracking information may take 2–5 business days to update after your order has been dispatched. If your tracking number is not showing results after this period, please contact us at support@charscade.com and we’ll look into it for you.
🛡️ Shipping Insurance
All orders are shipped with standard insurance coverage. This means that if your order is lost in transit or arrives damaged, we will send you a replacement at no additional cost, provided sufficient evidence is submitted.
To report a lost or damaged shipment, please email support@charscade.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging (for damage claims)
Claims must be submitted within 14 days of the expected delivery date.
📦 Multiple Shipments
Some orders containing multiple items may be shipped from different warehouse locations and could arrive in separate packages at different times. If you receive a partial delivery, please don’t worry — the remaining items are on their way. You can track each shipment using the tracking numbers provided in your shipping confirmation email.
✏️ Order Changes & Cancellations
If you need to make changes to your order (such as updating your shipping address, size, or color), please contact us within 24 hours of placing your order at support@charscade.com.
Once an order has been dispatched, we are unable to make changes or cancel it. Please double-check your order details — including size, color, and shipping address — before completing your purchase to avoid any issues.
🌍 Customs & Import Duties
For international orders, your package may be subject to customs inspection and import duties or taxes imposed by your country’s customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.
We recommend checking your local customs regulations before placing an order if you are unsure about potential additional charges.
❓ Still Have Questions?
Our customer support team is happy to help with any shipping or delivery queries. We aim to respond to all emails within 1 business day.
📧 Email: support@charscade.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Thank you for shopping with Charscade. We appreciate your patience and are committed to delivering your order safely and on time.
— The Charscade Team