Privacy Policy
Privacy Policy
Last Updated: April 2026
At Charscade, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you visit www.charscade.com (the “Site”) or make a purchase from us.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at support@charscade.com.
1. Information We Collect
a) Information You Provide to Us
When you place an order or create an account on our Site, we collect personal information including:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely — we do not store full card details)
We refer to this as Order Information.
b) Information Collected Automatically
When you visit our Site, we automatically collect certain technical information about your device and browsing behavior, including:
- IP address and browser type
- Pages viewed and time spent on the Site
- Referring URLs and search terms
- Device type and operating system
This is collected through standard technologies including cookies, log files, and web beacons. We refer to this as Device Information.
c) Cookies
Cookies are small data files placed on your device that help us improve your browsing experience and understand how visitors use our Site. You can choose to disable cookies through your browser settings, though this may affect certain features of the Site.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including payment processing and shipping arrangements
- Send order confirmations, shipping updates, and customer service communications
- Detect and prevent fraud or unauthorized transactions
- Improve and optimize our website and product offerings
- Send promotional emails and marketing communications (only where you have opted in or where permitted by law)
- Comply with applicable legal obligations
We will never sell your personal information to third parties.
3. Sharing Your Information
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors — to securely handle your transactions
- Shipping and logistics partners — to deliver your orders
- Analytics providers — to help us understand how customers use our Site and improve our services
- Email service providers — to send transactional and marketing communications
All third-party providers are required to handle your data securely and in accordance with applicable privacy laws. We do not authorize them to use your data for their own marketing purposes.
We may also disclose your information if required to do so by law, or in response to a valid legal request from a government authority.
4. Marketing Communications
If you have opted in to receive marketing emails from us, we may send you information about new products, promotions, and updates. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by contacting us at support@charscade.com.
We will never send you unsolicited marketing communications without your consent.
5. Data Security
We take the security of your personal information seriously. Our Site uses industry-standard SSL (Secure Socket Layer) encryption to protect your data during transmission. Payment information is processed through secure, encrypted channels and we do not store full credit card details on our servers.
While we implement appropriate technical and organizational measures to protect your data, please be aware that no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations. Order information is typically retained for a minimum of 5 years in accordance with applicable law.
If you would like us to delete your personal information, please contact us at support@charscade.com and we will respond within a reasonable timeframe, subject to any legal obligations we may have to retain certain data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access — to request a copy of the personal information we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data, subject to legal obligations
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to the processing of your data for marketing purposes
To exercise any of these rights, please contact us at support@charscade.com. We will respond to all requests within 30 days.
8. Do Not Track
Our Site does not currently alter its data collection practices in response to “Do Not Track” signals from browsers, as there is no universally accepted standard for how to respond to such signals. We will update this policy if that changes.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@charscade.com and we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please don’t hesitate to reach out:
📧 Email: support@charscade.com
⏰ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
Your privacy matters to us. Thank you for trusting Charscade with your personal information — we take that responsibility seriously.
— The Charscade Team